Effective date: November 25, 2025

App name: Shree Meat

Last updated: November 25, 2025

Thank you for choosing Shree Meat. Your privacy is important to us. This Privacy Policy explains what information we collect when you use the Shree Meat mobile application and related services (collectively, the “Service”), how we use and share that information, and the choices you have about it. Please read it carefully.

1. Controller / Contact

Company / Controller: [Insert company or individual name]

Address: [Insert postal address]

Email: privacy@shreemeat.com (replace with your actual contact email)

If you have questions or concerns about this Privacy Policy or our data practices, please contact us at the email above.

2. Scope

This Privacy Policy applies to personal information collected through the Shree Meat mobile app and related services, including when you create an account, place orders, contact customer support, or otherwise interact with the Service.

3. Information We Collect

We collect information you provide directly to us and information collected automatically.

3.1 Information you provide

• Account information: name, email address, phone number, password (hashed).
• Delivery details: shipping/delivery address, preferred delivery times, special instructions.
• Payment information: payment method details required to complete transactions (we may collect payment card details or use third-party payment providers — see Section 6). We do not store full card numbers on our servers unless you opt for in-app saved payment and we notify you.
• Order details: items ordered, quantities, order history, order notes.
• Customer support: correspondence and any information you send when contacting support.
• User-generated content: reviews, ratings, images you upload (if any).

3.2 Information collected automatically

• Device & usage data: device type, operating system, app version, unique device identifiers, IP address, crash reports, performance metrics, and analytics on how you use the app.
• Location data: approximate or precise device location when you grant permission, used to provide delivery options and track delivery progress. You may enable location services at install or during use.
• Cookies & similar technologies: for analytics, app performance, and to personalize your experience (more details in Section 10).

4. How We Use Your Information

We use the information we collect for purposes including but not limited to:

• Providing, operating, and improving the Service (processing orders, delivery, payments).
• Creating and managing your account, authenticating users, and communicating about your orders.
• Personalizing the Service, recommendations, promotions, and offers.
• Sending transactional messages (order status, receipts) and, with consent, marketing communications.
• Detecting, preventing, and addressing technical or security issues and abuse.
• Complying with legal obligations and enforcing our terms.
• Analytics and business insights to improve our offering.

5. Legal Basis for Processing (EEA / GDPR)

If you are in the European Economic Area, our legal bases for processing personal data include:

• Contract performance: to provide the Service and process orders.
• Legitimate interests: for fraud prevention, analytics, improvement of our services, and communications about service updates. We balance these interests with your rights and freedoms.
• Consent: where required (e.g., certain location uses or marketing communications).
• Legal obligations: to comply with applicable laws.

6. Payment Processing

Payments are processed either via integrated third-party payment processors (e.g., Stripe, PayPal, local payment gateways) or via payment networks. We may collect limited billing information necessary to process payments. We encourage you to review the privacy policies of any third-party payment provider. We do not share full payment card details with third parties except as necessary to process transactions or when you explicitly request saved-payment features.

7. Sharing & Disclosure

We may share personal information with:

• Service providers: delivery partners, payment processors, hosting and analytics providers, customer support platforms, and other companies that perform services on our behalf.
• Business transfers: in connection with a merger, acquisition, or sale of assets, with notice to users where required.
• Legal & safety reasons: to comply with legal processes, respond to lawful requests, prevent fraud, or protect rights, property, or safety.
• With your consent: when you authorize other sharing.

We require service providers to use personal data only to perform services for us and to protect it consistent with this policy.

8. Your Choices & Rights

Depending on where you live, you may have the following rights:

• Access: request a copy of the personal information we hold about you.
• Correction: request correction of inaccurate information.
• Deletion: request deletion of personal information (subject to retention requirements).
• Portability: request a machine-readable copy of your data.
• Restriction / Objection: restrict or object to certain processing (e.g., direct marketing).
• Opt-out of marketing: you may opt out of promotional communications at any time by following the unsubscribe instructions in the message or contacting privacy@shreemeat.com.
• Do Not Sell / Share: if applicable under local law (for example, CCPA/CPRA in California), you may request to opt out of the sale or sharing of your personal information.

To exercise rights, contact privacy@shreemeat.com. We may need to verify your identity before processing requests and may refuse requests that are manifestly unfounded or excessive. We will respond in accordance with applicable law.

9. Location Information

If you allow the app to access your device location, we will use that information to show local merchants, estimate delivery times, and help drivers deliver orders. You can disable location access in your device settings, which may limit functionality.

10. Cookies & Similar Technologies

We and our service providers use cookies, SDKs, local storage and similar technologies to collect device and usage information for analytics, troubleshooting, and to improve your experience. Many mobile platform settings let you manage or block certain tracking features.

11. Data Retention

We retain personal information as long as necessary to provide the Service, for legitimate business purposes (e.g., tax, accounting, fraud prevention), and to comply with legal obligations. When data is no longer needed, we will delete or anonymize it.

12. Security

We implement reasonable administrative, technical, and physical safeguards to protect personal information. However, no method of transmission or storage is 100% secure. If we become aware of a security breach affecting your personal data, we will notify you and authorities as required by law.

13. Children’s Privacy

Shree Meat is not intended for children under 13 (or higher minimum age where required). We do not knowingly collect personal information from children under the applicable age without parental consent. If you believe we have collected such data, please contact us at privacy@shreemeat.com and we will take steps to delete it.

14. Third-Party Links & Integrations

The Service may contain links to third-party websites, apps, or services. This Privacy Policy does not apply to third-party sites or services. We encourage you to review the privacy policies of those third parties before providing information.

15. International Transfers

Personal information may be stored and processed in countries other than your country of residence. Where required, we will take steps to ensure adequate protections for your data, such as standard contractual clauses or other safeguards.

16. California Residents (CCPA/CPRA) — Additional Notices

If you are a California resident, you may have additional rights under the California Privacy Rights Act (CPRA), such as rights to correct inaccurate personal data and to limit the use of sensitive personal information. For CCPA/CPRA requests, contact privacy@shreemeat.com with “California Privacy Request” in the subject line and include proof of residency/identity as required.

17. Changes to This Policy

We may update this Privacy Policy from time to time. When we make material changes, we will update the “Effective date” at the top and, where required, provide notice (in-app, by email, or other means). Your continued use of the Service after the updated Effective date constitutes acceptance of the revised policy.

18. How to Contact Us

For privacy questions, requests, or complaints, please contact:

Email: privacy@shreemeat.com

Mail: [Insert postal address]